Connect an Alloggiati Web "Gestione Appartamenti" account
If you manage several apartments in Italy under one Alloggiati Web login, this is how you set up each apartment in BookCheckin.
Last reviewed: 25 October 2026
Before you start
- ✓Your Alloggiati Web account, registered with your Questura, with its Utente, password and a WS Key generated in the portal.
- ✓One BookCheckin property per apartment, located in Italy.
One apartment, one property
In a "Gestione Appartamenti" account one Alloggiati Web login covers several apartments, and each apartment has its own number in the portal (it can be 0). In BookCheckin each apartment is a property: you do the steps below on each one.
Open the property and go to the "Legal" tab.
Choose "Gestione Appartamenti" as the account type
In the "Alloggiati Web filing (Italy)" card, click "Switch to Alloggiati Web filing…". Under "Alloggiati Web account type" choose "Apartment management (Gestione Appartamenti)", tick the confirmation box and click "Switch to Alloggiati Web".
If the property already files through Alloggiati Web as a single establishment, click "Change…" next to "Account type", choose apartment management and click "Save account type".
Save your Alloggiati Web credentials
Under "Alloggiati Web Credentials" enter your "Utente (username)", "Password" and "WS Key". They are the same for every apartment in the account. They are stored encrypted.
Enter the apartment number
Under "Apartment number in Alloggiati Web" click "Change…", type the number and click "Save number". Or click "Load my apartments": BookCheckin reads the list from your account with your credentials, and you pick the one this property is.
Each property has its own number: two properties cannot use the same apartment of the same login.
Click "Test Connection"
"Test Connection" checks your login and that the number is in your account. When it is found you see "Apartment N was found in your Alloggiati Web account." and the "Found in your Alloggiati Web account" badge. From then on BookCheckin transmits that apartment's completed check-ins for you.
Until the number is set and found, nothing is sent to Alloggiati Web for that property, and a notice on the property says so.
The obligation and the deadline stay yours: 24 hours from arrival, or 6 hours for a stay of 24 hours or less. A transmitted declaration cannot be cancelled from BookCheckin.
Frequently asked questions
"Load my apartments" does not return the list. What now?+
If you see "Alloggiati Web did not return your apartment list", you can enter the number by hand with "Change…" and check it afterwards with "Test Connection". If the list comes back empty, the apartments are added in the Alloggiati Web portal first.
I see "Another of your properties already uses apartment N". What does it mean?+
That number is already assigned to another of your properties with the same Alloggiati Web login. Each property needs the number of its own apartment.
Alloggiati Web answered that my property uses an apartment-management account. What now?+
In that case nothing was sent. In the "Legal" tab, choose the apartment for this property and click "Test Connection"; the pending guests are sent once the number is set.