Guest registration in Catalonia: complying with the Mossos d’Esquadra

In brief

In brief: if your property is in Catalonia, the traveller report is not sent to SES Hospedajes but to the Mossos d’Esquadra electronic registry (the Generalitat’s police force; registreviatgers.mossos.gencat.cat). The deadline is 24 hours from the guest’s arrival and the register is kept for three years, as in the rest of Spain (RD 933/2021). Penalties follow Organic Law 4/2015: €100 to €600 for minor infringements and €601 to €30,000 for serious ones. BookCheckin supports properties in Catalonia: add the Mossos establishment identifier on the property’s Legal tab and confirm it, and check-in links, document scanning and signature work end to end. BookCheckin then prepares the file in the official Mossos format, and you upload it to the portal with your own login. BookCheckin never signs in to that portal and holds no Mossos credential.

Who must report in Catalonia

The obligation covers every accommodation activity located in Catalan territory, whatever its size or sales channel:

• ✓Hotels, hostels and guest houses.
• ✓Homes for tourist use (HUT, habitatges d’ús turístic) and their managers.
• ✓Rural houses and rural tourism accommodation.
• ✓Campsites and camping areas.
• ✓Managers and platforms intermediating the rental of these accommodations.

Penalties: what is at stake

The sanctioning regime is Organic Law 4/2015 on the protection of public safety: irregularities in completing the registers are a minor infringement, fined €100 to €600, and failing to meet the documentary-registration obligations can be a serious infringement, fined €601 to €30,000.

No bad faith is needed: late reports or unreported guests are enough. With several arrivals a week, the risk stacks up fast.

Can I use BookCheckin for a property in Catalonia?

Yes. On the property’s Legal tab, add the establishment identifier the Mossos d’Esquadra issued when you registered the property at registreviatgers.mossos.gencat.cat, and confirm it. It is a one-time step, the Catalan equivalent of saving your SES credentials elsewhere in Spain: until that identifier is on file the property cannot create check-in links; once it is, check-in works end to end. If you cannot find your identifier, write to us and we will look at it with you.

From there the journey is the usual one: you send the guest the link, they fill in their details, scan their document and sign on their phone. BookCheckin takes that data and prepares the file in the official Mossos format (V24), ready to submit, and you download it whenever you like.

The final step is yours, and that is by design: BookCheckin never enters their portal, never sends anything on your behalf and holds no portal credentials. You sign in to registreviatgers.mossos.gencat.cat with your own login and upload the file within 24 hours. BookCheckin keeps the record of which files it built, how many guests each one holds and which ones you marked as uploaded — that, together with the portal’s receipt, is what documents that you reported on time.

If you also manage properties outside Catalonia, those file themselves: BookCheckin has more than 9,000 accepted reports on SES Hospedajes. The Basque Country works the same way as Catalonia: there BookCheckin prepares the XML file for the Ertzaintza’s Registro Hostelero and you upload it.

Here is what a Catalan stay looks like day to day:

• ✓Once: you add and confirm the Mossos establishment identifier on the property’s Legal tab.
• ✓For every booking: you create the check-in link, and the guest fills in their details, scans their document and signs on their phone.
• ✓BookCheckin prepares the file in the official Mossos format with the guests who are ready, and downloads it for you.
• ✓You upload it to registreviatgers.mossos.gencat.cat within 24 hours and mark it as uploaded in BookCheckin.