In Catalonia and the Basque Country, traveller data goes to a regional system of its own, not to SES Hospedajes. Here is how it works.
SES Hospedajes is national, but there are regional systems
SES Hospedajes, run by the Ministry of the Interior, is the general traveller-reporting system in Spain. But two autonomous communities have their own police force with competences in this area.
In Catalonia and the Basque Country, accommodations report their guests’ data to the regional police’s own system instead of to SES Hospedajes. It is not an extra layer — it is a different recipient.
Catalonia: the Mossos d’Esquadra
In Catalonia, the competent force is the Policia de la Generalitat - Mossos d’Esquadra. Accommodations located in Catalan territory must take their traveller-data reporting system into account.
For the accommodation, what matters is that its reports reach the right recipient depending on where the property is.
The Basque Country: the Ertzaintza
In the Basque Country, competence lies with the Ertzaintza. As in Catalonia, accommodation establishments located there must channel their guests’ information to the corresponding regional system.
The challenge: reporting to the right system
The most common mistake is reporting to the wrong system. Filing a Bilbao or Girona property’s data with SES Hospedajes does not make you compliant — that report must go to the corresponding regional system.
Each property has a single recipient, and it depends on where it is. The efficient approach is to collect the guest’s data once and have the submission to the right system —SES Hospedajes, Mossos d’Esquadra, or Ertzaintza— happen automatically.
How BookCheckin solves it
BookCheckin determines which system to report to based on each property’s location and sends the data to the right recipient — SES Hospedajes, Mossos d’Esquadra, or Ertzaintza — without you deciding on every booking.
Whether you run a property in Bilbao, another in Girona, and another in Madrid, the workflow is the same for your team.