In Catalonia and the Basque Country, traveller data goes to a regional system of its own, not to SES Hospedajes. Here is how it works.
SES Hospedajes is national, but there are regional systems
SES Hospedajes, run by the Ministry of the Interior, is the general traveller-reporting system in Spain. But two autonomous communities have their own police force with competences in this area.
In Catalonia and the Basque Country, accommodations report their guests’ data to the regional police’s own system instead of to SES Hospedajes. It is not an extra layer — it is a different recipient.
Catalonia: the Mossos d’Esquadra
In Catalonia, the competent force is the Policia de la Generalitat - Mossos d’Esquadra. Accommodations located in Catalan territory must take their traveller-data reporting system into account.
For the accommodation, what matters is that its reports reach the right recipient depending on where the property is.
Related resources
- Guest registration in Catalonia: the Mossos d’Esquadra guide— Who must report, deadlines and penalties
The Basque Country: the Ertzaintza
In the Basque Country, competence lies with the Ertzaintza. As in Catalonia, accommodation establishments located there must channel their guests’ information to the corresponding regional system.
Related resources
- Guest registration in the Basque Country: the Ertzaintza guide— Who must report, deadlines and penalties
The challenge: reporting to the right system
The most common mistake is reporting to the wrong system. Filing a Bilbao or Girona property’s data with SES Hospedajes does not make you compliant — that report must go to the corresponding regional system.
Each property has a single recipient, and it depends on where it is. The efficient approach is to collect the guest’s data once — with the document scanned and a digital signature — and to be clear about which system each report must go to.
How BookCheckin solves it
BookCheckin automates filing to the national SES Hospedajes, the recipient in every community without its own police registry. For properties in Catalonia or the Basque Country, we do not currently file to the Mossos d’Esquadra or Ertzaintza systems automatically: the platform still digitises the check-in — data, document scan, and signature — and you submit the regional report yourself.
That way, guest data collection is identical across your whole portfolio; what changes by community is where the report is filed and by whom.