Every guest gets the right message at exactly the right time
Pre-arrival instructions, check-in links, property guides, and checkout reminders sent automatically on your schedule — via WhatsApp, email, or SMS. Zero manual follow-up required.
What Automated Guest Messaging does
BookCheckin's messaging system runs your entire guest communication sequence automatically, from booking confirmation to post-checkout review request.
Pre-built message sequences
A complete communication timeline is set up for you: booking confirmation, pre-arrival instructions (3 days before), day-of-arrival message with access details, mid-stay check-in, checkout reminder, and post-stay review request.
WhatsApp, SMS, and email delivery
WhatsApp is the default channel — 95%+ open rates compared to 20% for email. Messages fall back automatically to SMS or email if WhatsApp is unavailable for a given guest.
Smart personalisation
Every message is personalised automatically: guest name, property address, access code, WiFi name and password, checkout time, host contact details. No manual variable-filling.
Fully customisable sequences
Edit the timing, content, and tone of every message in the sequence. Want to send the pre-arrival message 5 days before instead of 3? Done. Want to include your local restaurant recommendations? Add them once and they go to every guest.
Guest language detection
BookCheckin detects the guest's language from their booking profile and sends all messages in that language. Your Spanish guests get Spanish messages; your German guests get German ones.
Booking.com and Airbnb integration
Messaging is triggered directly from booking events across your connected channels. A new booking on Airbnb triggers the sequence immediately — no manual import, no delays.
Communication is what separates a 4-star from a 5-star review
Across the short-term rental industry, the most common source of negative reviews is not the property itself — it is communication failure. Guests who arrive without clear instructions, who can\'t find the access code, or who don\'t know the checkout time leave reviews that damage your ranking for months.
The fix is not to work harder — it is to automate. Properties that run automated messaging sequences consistently score higher on guest communication in Booking.com and Airbnb reviews. The messages are more consistent, more timely, and never forgotten.
Manual guest communication for a property with 80 bookings a year — writing or copying and pasting confirmation messages, sending pre-arrival instructions, following up on late check-ins, sending checkout reminders — takes 1 to 2 hours every week. That is 50–100 hours a year of repetitive, low-value work.
WhatsApp has become the expected channel for short-term rental communication in Spain. Guests expect to be able to send a message and get a quick response. Automated sequences handle the most common guest questions — access, WiFi, parking, checkout time — before they are even asked.
How automated messaging works
Booking is confirmed
A new booking is received from any connected channel (Booking.com, Airbnb, direct). BookCheckin immediately sends the booking confirmation message with the registration link.
Sequence is scheduled
The full message sequence for this booking is automatically scheduled: 3 days before arrival, day of arrival, day before checkout, and post-checkout.
Messages are personalised and sent
At each scheduled time, the message is personalised with the guest's name, booking dates, access code, WiFi details, and any other configured variables — then sent automatically.
Delivery is tracked
You can see in the BookCheckin dashboard which messages have been sent, delivered, and read for every guest. No guessing whether they received the access instructions.
Post-stay review request
After checkout, a friendly review request is sent automatically. This single touchpoint significantly increases the rate at which guests leave reviews on your listing.
What you gain
Save 50–100 hours of messaging per year
Manual guest communication across 80 bookings takes 1–2 hours every week. Automating it reclaims that time completely — without any reduction in communication quality.
More 5-star reviews
Properties with automated messaging consistently score higher on communication in guest reviews. The post-checkout review request alone generates a measurable uplift in review volume.
International guests handled perfectly
Language detection means your French guest gets French messages, your British guest gets English ones — automatically. No manual translation, no awkward Google Translate messages.
Fewer inbound questions
When guests receive clear, timely information about access, WiFi, parking, and checkout before they need to ask, the volume of inbound messages drops dramatically — freeing up your time further.
Frequently asked questions
Which channels does Automated Messaging use?+
WhatsApp first — open rates above 95% versus around 20% for email. SMS and email are used as automatic fallbacks when WhatsApp is unavailable for a given guest.
What messages are included in the default sequence?+
Six touchpoints: booking confirmation, pre-arrival instructions (3 days before), day-of-arrival with access details, mid-stay check-in, checkout reminder, and a post-checkout review request.
Can I customise the messages?+
Yes, fully. Edit the timing, content and tone of every message. Add restaurant recommendations, parking details, your local-tip list — they go out to every guest automatically once configured.
Does it handle international guests in their own language?+
Yes. BookCheckin detects the guest's language from their booking profile and sends every message in that language — Spanish, English, French, German, Italian, Portuguese and more.
Does it integrate with Booking.com and Airbnb?+
Yes. New bookings on any connected channel trigger the sequence immediately — no manual import, no delay between reservation and first guest message.
Put your guest communication on autopilot
Set up your messaging sequences in under 20 minutes.
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